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Frequently Asked Questions

Everything you need to know about Zilker Shine's cleaning services in Austin

Quick Answers
Local Austin Team
Expert Advice

1
General Questions

What areas of Austin do you serve?

We proudly serve all of Austin and surrounding areas including Zilker, South Austin, Central Austin, North Austin, Cedar Park, Round Rock, Pflugerville, Lakeway, and West Lake Hills.

Are you licensed and insured?

Yes! Zilker Shine is fully licensed and insured. We carry comprehensive liability insurance and are bonded for your complete peace of mind and protection.

What cleaning products do you use?

We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. All our products are effective yet gentle on surfaces and safe for Austin's ecosystem.

Do I need to be home during the cleaning?

No, you don't need to be home! Many of our clients provide us with access instructions and go about their day. We're fully insured and bonded, so you can trust us in your home.

2
Booking & Scheduling

How do I schedule a cleaning?

You can schedule online through our booking form, call us at (832) 490-4495, or text us. We'll confirm your appointment and send you SMS reminders.

How far in advance should I book?

We recommend booking at least 24-48 hours in advance, but we often have same-day availability! Call us to check our current schedule.

Can I reschedule or cancel my appointment?

Yes! We understand life happens. Please give us at least 24 hours notice for cancellations or rescheduling to avoid any fees.

Do you clean on weekends?

Yes! We're available Monday-Friday 7am-7pm, Saturday 8am-6pm, and Sunday 9am-5pm. Weekend appointments are popular, so book early!

3
Services & Pricing

What's included in a regular cleaning?

Our regular cleaning includes all rooms cleaned thoroughly, kitchen and bathroom sanitization, floors vacuumed and mopped, dusting and surface cleaning, and trash removal.

What's the difference between regular and deep cleaning?

Deep cleaning includes everything in regular cleaning PLUS inside appliances, baseboards, window sills, light fixtures, ceiling fans, and cabinet fronts and interiors. It's perfect for first-time cleanings or seasonal deep cleans.

How do you determine pricing?

Pricing is based on your home size, frequency of service, current condition, and any add-on services. We provide free estimates and transparent pricing with no hidden fees.

Do you offer discounts for regular service?

Yes! We offer 10% off weekly service, 5% off bi-weekly service, and a free first deep clean with monthly service. Regular customers save money and get priority scheduling.

4
What to Expect

How long does a cleaning take?

Cleaning time varies by home size and service type. Regular cleanings typically take 1-3 hours, while deep cleanings can take 3-6 hours. We'll give you an estimated timeframe when booking.

What should I do to prepare for cleaning?

Just pick up personal items and clutter so we can focus on cleaning! Secure any valuables, and let us know about any special instructions or areas of focus.

What if I'm not satisfied with the cleaning?

We offer a 100% satisfaction guarantee! If you're not completely happy, contact us within 24 hours and we'll return to make it right at no extra charge.

Do you bring your own supplies and equipment?

Yes! We bring all cleaning supplies, equipment, and tools needed. Our eco-friendly products are professional-grade and effective on all surfaces.

Why Austin Families Trust Zilker Shine

The numbers speak for themselves

500+

Happy Families

Served across Austin

4.9/5

Star Rating

Across all platforms

3+

Years Experience

In Austin market

100%

Satisfaction

Guarantee

Still Have Questions?

Our friendly Austin team is here to help! Get in touch and we'll answer any questions you have about our cleaning services.

Call Us
(832) 490-4495

Available 7 days a week

Text Us
(832) 490-4495

Quick responses

Book Online
Schedule Now

Free estimates

Business Hours

Monday - Friday:7am - 7pm
Saturday:8am - 6pm
Sunday:9am - 5pm
Same Day Service Available