Frequently Asked Questions
Everything you need to know about Zilker Shine's cleaning services in Austin
1General Questions
We proudly serve all of Austin and surrounding areas including Zilker, South Austin, Central Austin, North Austin, Cedar Park, Round Rock, Pflugerville, Lakeway, and West Lake Hills.
Yes! Zilker Shine is fully licensed and insured. We carry comprehensive liability insurance and are bonded for your complete peace of mind and protection.
We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment. All our products are effective yet gentle on surfaces and safe for Austin's ecosystem.
No, you don't need to be home! Many of our clients provide us with access instructions and go about their day. We're fully insured and bonded, so you can trust us in your home.
2Booking & Scheduling
You can schedule online through our booking form, call us at (832) 490-4495, or text us. We'll confirm your appointment and send you SMS reminders.
We recommend booking at least 24-48 hours in advance, but we often have same-day availability! Call us to check our current schedule.
Yes! We understand life happens. Please give us at least 24 hours notice for cancellations or rescheduling to avoid any fees.
Yes! We're available Monday-Friday 7am-7pm, Saturday 8am-6pm, and Sunday 9am-5pm. Weekend appointments are popular, so book early!
3Services & Pricing
Our regular cleaning includes all rooms cleaned thoroughly, kitchen and bathroom sanitization, floors vacuumed and mopped, dusting and surface cleaning, and trash removal.
Deep cleaning includes everything in regular cleaning PLUS inside appliances, baseboards, window sills, light fixtures, ceiling fans, and cabinet fronts and interiors. It's perfect for first-time cleanings or seasonal deep cleans.
Pricing is based on your home size, frequency of service, current condition, and any add-on services. We provide free estimates and transparent pricing with no hidden fees.
Yes! We offer 10% off weekly service, 5% off bi-weekly service, and a free first deep clean with monthly service. Regular customers save money and get priority scheduling.
4What to Expect
Cleaning time varies by home size and service type. Regular cleanings typically take 1-3 hours, while deep cleanings can take 3-6 hours. We'll give you an estimated timeframe when booking.
Just pick up personal items and clutter so we can focus on cleaning! Secure any valuables, and let us know about any special instructions or areas of focus.
We offer a 100% satisfaction guarantee! If you're not completely happy, contact us within 24 hours and we'll return to make it right at no extra charge.
Yes! We bring all cleaning supplies, equipment, and tools needed. Our eco-friendly products are professional-grade and effective on all surfaces.
Why Austin Families Trust Zilker Shine
The numbers speak for themselves
Happy Families
Served across Austin
Star Rating
Across all platforms
Years Experience
In Austin market
Satisfaction
Guarantee
Still Have Questions?
Our friendly Austin team is here to help! Get in touch and we'll answer any questions you have about our cleaning services.
Available 7 days a week
Quick responses
Free estimates